• Codendi SaaS
    • From 8 €*
      /user/month
    • Forge
    • Project Management
    • Business GUI theme
    •  Cockpit
    •  Delivery Mode:
      • SaaS
    • Support:
      • 4 support levels
    • TestBuy
    • Codendi On Premise
    • From 7 €*
      /user/month
    • Forge
    • Project Management
    • Business GUI theme
    •  Cockpit
    •  Delivery Modes:
      • VM or ISO
    • Support:
      • 4 support levels
    • TestBuy
    • Codendi Community
    • Free
    • Forge
    • -
    • -
    • -
    • Delivery Mode:
      • Self install (LAMP skills)
    • Support:
      • Community forum
    • Test

* For 500 internal Codendi users standard support level.

* Additional price for external Codendi users : 1€/user/month.

Support Levels

   
 Standard     Silver    Gold Platinum
Corrective & migration support + Customer portal X X X X
Functional & Exploitation support (reference user) X X X X
Codendi configuration support X X
Server Monitoring (OS, backup, security)
       X
Acknowlegment 8h 4h 2h 1h
Turnaround time average (blocking issue) 16h 8h 6h 4h
Fix time average (blocking issue) 24h 16h 12h 8h
Fix time average (major issue) - - 48h 24h
Fix time max - - 80h 40h
Fix rate 80% 80% 90% 95%
Max tickets nb/year/50 users (blocking & major) 24 48 72 96
Max tickets nb/year/50 users (configuration) - - 12 24