Codendi Pro Services Subscription
For companies and other organizations that have software teams and want to have a guarantee of professional support and further development of the platform, Xerox offers an annual subscription contract. This subscription fee is calculated on a sliding scale based on the number of users.
It includes:
- Access to Codendi Pro Edition
- Corrective support -level 2 and 3-: answers to your questions, bugs, corrective patches, upgrades, etc.
- Developer Support: support for applications developed by customers using Codendi and integrated into the platform (customization, new component, contribution, modification, etc.),
- Participation in defining the roadmap: an original and important aspect of Codendi is that customers participate with us in determining new functionalities to be developed for Codendi,
- Access to new major versions: one to two new versions per year with new functionalities and tools.
The Codendi support team is the one who develop the software. This way you are sure that engineers who will answer your questions perfectly know the platform and its features.
Codendi subscription is for you if you need to:
- Implement a collaborative and integrated platform that is tested and supported,
- Have a guaranteed response time when bugs impact your work,
- Develop your own applications around a reliable platform,
- Influence development of new functionalities according to your needs.
To implement the platform in your company, Xerox offers a package including the installation of Codendi Pro Edition, its configuration and training to Codendi. In a few days, the platform is installed in your company, configured to your work processes and introduced to your teams. When our consultants leave your enterprise, you will be operational with Codendi.
Xerox-Codendi consultants can also advice you in migrating data to Codendi, recommend best practices and give in-depth training.
Codendi SaaS, your Codendi ready to use !
Keep involved on your own business without sustaining a server farm, get our Codendi platform up and running in no time, take advantage of our infrastructure and supports. This offer provides:
Infrastructure
- Benefits of our large Company Infrastructure 24/7 (maintenance & health monitoring, network monitoring, …)
- A Codendi Application for private management of your projects and your users
- A well secured environment (encrypted connection, intrusion protection, secured network, data privacy)
- A daily backup of your data
- Platform scalabilities to insure optimal services
An expert support
- Server and network support level 1 & 2 (no server access, network latency, ...)
- Application support level 2 & 3 (administration request, advanced usage, ...)
- Patches update done by our experts
- Guarantee to use the last Codendi version
Pricing: annual subscription, depending on
Training / Consulting
For the implementation of a new tool in a company to be efficient and accepted by everyone involved, it takes a sound training process which shows both the ease of use and the richness of the solution. The Codendi team coaches your company so that each stakeholder understands the tools he/she needs.
We provide training to your teams and advise you in the implementation of the platform while respecting your general company strategy. Codendi?s ease of deployment and handover enables your teams to quickly adopt the tool and to accept the change of solution, by transferring projects from another platform to Codendi. Moreover, we provide you with comprehensive documentation in English and French to give concrete answers to many questions.
Support
From the moment you notice a bug or you have a question, the Codendi team is at your disposal to help you and to provide a clear and precise answer as soon as possible. Regular iterations with you allow us to understand the potential causes of the incident and to identify the best solutions to resolve it. Once the problem is clearly identified, our team will inform you about the steps to take to correct it and any corrections are made available to you immediately, without waiting for a forthcoming version.
Our team applies the most well-known quality procedures to manage your requests according to urgency and the most qualified person in our team.
Quality
The Codendi team strives to provide you with a solution of the best possible quality. Nevertheless, it is of course impossible to test every imaginable case in all environments and configurations. Despite our best efforts, undetected bugs may remain in the system. In order to keep the solution running at its optimal level, the Codendi team anticipates possible errors that could impact or impede the performance of the platform.
When an incident is detected, our team immediately steps in to solve the problem before you even notice the effects.
Development
The Codendi team works year-round to develop the platform by integrating new tools and new features that enable to optimize the quality, organisation, performance, and analysis of software production. Two new versions of Codendi are offered each year to our customers, allowing them to have the latest tools and to apply the most innovative agile and quality methods.
Because our priority is to always better address YOUR needs, our customers play a key role in decisions regarding forthcoming developments for the platform. Please contact us to know more about the current road-map.
Of course, if you have specific needs, the Codendi team can set them up for you in the framework of a dedicated contract.
